General Terms and Conditions
of the online store www.vionys.store
I. Identification of the Merchant
1.1. These General Terms and Conditions (hereinafter also referred to as the “GTC”) govern the legal relationships between the company
Business Name: Viola Galbová – VIONYS
Place of Business: 96241 Čekovce 214, Slovak Republic
Registered with the Zvolen District Office, Trade License No. 670-35010
Company ID: 56410662
Tax ID: 1129959457
The Seller is not a VAT payer
(hereinafter also referred to as the “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s website and who acts as a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, under the applicable legislation of the Slovak Republic, in particular the following laws: Act No. 108/2024 Coll., the Act on Consumer Protection and on Amendments to Certain Acts, as amended , and Act No. 40/1964 Coll., the Civil Code, as amended.
1.2. The Seller’s email and phone contact information is as follows:
Email: vionys.business@gmail.com
Phone: +421901710204
1.3. The address for submitting complaints, notices of withdrawal from contracts, requests for redress, or other inquiries is:
Viola Galbová – VIONYS, 96241 Čekovce 214, Slovakia
II. Definitions
2.1.For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, sets forth and defines the following terms:
2.2. A distance contract is a contract between the Merchant and the consumer that is negotiated and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Merchant and the consumer, in particular through the use of an online interface, email, telephone, fax, a letter addressed to the consumer, or a catalog
2.3. A merchant (hereinafter also referred to as the “Seller”) is a person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, acts within the scope of their business or profession, including through another person acting on their behalf or for their account.
2.4. A consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, does not act within the scope of their business or profession.
2.5. A consumer contract is any contract, regardless of its legal form, entered into by a merchant with a consumer.
2.6. The term “online store” is synonymous with the terms “e-commerce” and “website.”
2.7. A “Buyer” is any person (natural person or legal entity) who has submitted an order, primarily through the Seller’s website or, alternatively, via other means of distance communication.
2.8. A “durable medium” is a medium that enables a consumer or merchant to store information addressed to the consumer or merchant for a period of time appropriate to the purpose of such information, and in a manner that allows for its unaltered reproduction and future use, including, but not limited to, a document, email, a USB flash drive, a CD, a DVD, a memory card, and a computer hard drive.
2.9. A “product” refers primarily to goods, services, or digital content.
2.10. A service is, in particular, any activity or performance offered or provided to a consumer.
2.11.Goods are any tangible movable items.
III. Basic Provisions
3.1. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Merchant.
3.2.Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act in the capacity of consumers are governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.
IV. Product Order – Conclusion of the Purchase Agreement
4.1. The Buyer’s proposal to conclude a sales contract consists of the Buyer submitting an order for products, primarily through the Merchant’s website or, alternatively, via other means of remote communication.
4.2.The sales contract between the Buyer and the Merchant is concluded upon delivery to the Buyer of the order confirmation for the order the Buyer placed in accordance with Section 4.1 of these GTC by the Merchant (electronically to the Buyer’s email address selected by the Buyer during the order placement process).
V. Term of the Purchase Agreement
5.1. The Purchase Agreement is entered into for an indefinite term and may be terminated, in particular, by withdrawal from the agreement in accordance with these GTC and applicable law.
VI. Purchase Price—Information on the Purchase Price
6.1. The price of products ordered through the Seller’s Website (hereinafter referred to as the “purchase price”) is listed separately for each product and is valid at the time the Buyer places the order.
6.2. The purchase price of the products listed on the Seller’s Website is the total price of the products, including all taxes, and is clearly stated on the Seller’s Website.
VII. Delivery of Products
7.1. If the Buyer has selected cash on delivery as the payment method for the order, the Seller is obligated to fulfill the order and deliver the products to the Buyer within 30 days at the latest from the date of conclusion of the purchase agreement pursuant to Section 4.2 and following sections of these GTC.
If the Buyer has chosen a payment method other than cash on delivery for the order, the Seller is obligated to fulfill the order and deliver the products to the Buyer within 30 days at the latest from the date of conclusion of the purchase agreement pursuant to Section 4.2 and following sections of these GTC and upon payment of the total order price to the Seller. If both conditions have been met (i.e., if the purchase agreement has been concluded and the total order price has been paid to the Seller), the Seller is obligated to deliver the products to the Buyer within 30 days at the latest from the date both of these conditions are met.
The usual timeframe within which the Seller ships the products is 3 to 10 days from the date the purchase agreement is concluded or 3 to 10 days from the date the total order price is paid to the Seller.
7.2. The Seller recommends that Buyers check the order for damage and completeness upon receipt and immediately report any defects to the Seller.
VIII. Transfer of Title
8.1. Ownership of the products and the risk of accidental destruction, accidental deterioration, and loss of the goods pass to the Buyer upon delivery.
IX. Payment Methods
9.1. You may pay for products on the Seller’s website using the following methods:
9.1.1. Cash on delivery – fee: 1.20 EUR
9.1.2. Online payment via the GoPAY payment gateway – fee: 0 EUR
9.1.3. Payment by deposit or bank transfer to the Seller’s account – fee: 0 EUR
X. Shipping – Methods of Product Delivery and Shipping Costs
10.1. The purchase price of the products does not include shipping costs or any other costs related to the delivery of the products
10.2. Shipping methods and shipping costs for ordered products:
10.2.1. Shipping Methods:
10.2.1.1. Courier Service, Delivery to an Address
10.2.1.2. Packeta pickup point
10.2.2. Shipping Rates:
10.2.2.1. The Seller informs the Buyer of the shipping rates, which the Buyer may select on the Seller’s website during the checkout process, prior to concluding the Purchase Agreement in the shipping options section, as the shipping cost depends on the delivery address, the total weight and dimensions of the products selected by the Buyer in their order, and is calculated automatically.
XI. Buyer’s Withdrawal from the Purchase Agreement Without Providing a Reason
11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded outside the merchant’s business premises without giving a reason within the time limit specified in Article XII, sections 12.1 through 12.3 of these General Terms and Conditions, except for a contract whose subject matter is:
11.2.The provision of a service, provided that the service has been fully provided and the provision of the service began before the expiration of the withdrawal period with the consumer’s express consent, and the consumer has declared that they were duly informed that by expressing their consent, they forfeit the right to withdraw from the contract after the service has been fully provided, if, under the contract, the consumer is obligated to pay the price,
11.3.Delivery or provision of a product whose price depends on fluctuations in the financial market over which the merchant has no control and which may occur during the contract withdrawal period,
11.4. Delivery of goods manufactured according to the consumer’s specifications or custom-made goods,
11.5. Delivery of goods that are subject to rapid deterioration or spoilage,
11.6. Delivery of goods sealed in protective packaging that cannot be returned for health or hygiene reasons, if the protective packaging was broken after delivery,
11.7. Delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
11.8. Delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, where delivery can take place no sooner than 30 days after the contract was concluded and their price depends on market price fluctuations over which the merchant has no control,
11.9. The performance of urgent repairs or maintenance during a visit to the consumer, which the consumer expressly requested from the merchant; this does not apply to a contract whose subject matter is the provision of a service other than repair or maintenance, or to a contract whose subject matter is the delivery of goods other than replacement parts necessary to perform the repair or maintenance, if the contracts were concluded during the trader’s visit to the consumer and the consumer did not order these goods or services in advance;
11.10.The delivery of sound recordings, video recordings, audiovisual recordings, or software in protective packaging that was broken after delivery,
11.11.Delivery of periodicals, except when delivered under a subscription agreement,
11.12. Goods purchased at a public auction,
11.13. The provision of lodging services for purposes other than residential purposes, the transportation of goods, car rentals, the provision of food services, or the provision of services related to leisure activities, if, under the contract, the merchant is required to provide these services at a precisely agreed-upon time or within a precisely agreed-upon period,
11.14.The supply of digital content that the merchant supplies other than on a tangible medium, provided that the supply of digital content has begun and the consumer has given explicit consent to the commencement of the supply of digital content before the expiration of the withdrawal period, has declared that they were duly informed that by giving their consent, they lose the right to withdraw from the contract upon the commencement of the delivery of digital content, and the merchant has provided the consumer with a confirmation pursuant to Section 17(12)(b) or (13)(b) Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, if the consumer is obligated to pay the price under the contract.
XII. Exercising the Right to Withdraw from a Distance Contract and a Contract Concluded Outside the Merchant’s Business Premises
12.1. The consumer may withdraw from a distance contract or a contract concluded outside the merchant’s business premises within
a) 14 days from the date
1. the consumer takes possession of the goods in accordance with Section 12.4;
2. the conclusion of a contract for the provision of a service,
3. the conclusion of a contract for the supply of water that is not sold in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,
4. the conclusion of a contract for the supply of digital content that the merchant supplies other than on a tangible medium,
- b) 30 days from the date on which the event described in subparagraphs (a)(i) through (iv) occurred, if the contract was concluded during or in connection with an unsolicited visit, or at or in connection with a sales event.
12.2. If the merchant provided the consumer with specific information regarding the consumer’s right to withdraw from the contract—in the case of a distance contract or a contract concluded outside the merchant’s business premises—only subsequently, but no later than 12 months from the start of the withdrawal period under Section 12.1, the consumer may withdraw from a distance contract or a contract concluded outside the merchant’s business premises within
a) 14 days from the date on which the merchant subsequently fulfilled the disclosure obligation, in the case of the time limit specified in Section 12.1(a), or
b) 30 days from the date on which the merchant subsequently fulfilled the information obligation, in the case of the period specified in paragraph 12.1(b).
12.3. If the merchant has not provided the consumer with specific information regarding the consumer’s right to withdraw from a contract in the case of a distance contract or a contract concluded outside the merchant’s business premises, even in accordance with paragraph 12.2, the consumer may withdraw from a distance contract or a contract concluded outside the merchant’s business premises within 12 months of the expiration of the period specified in paragraph 12.1.
12.4. The goods are considered to have been accepted by the consumer at the moment when the consumer or a third party designated by the consumer (other than the carrier) takes delivery of all parts of the ordered goods, or if
a) the goods ordered by the consumer in a single order are delivered separately, at the moment of acceptance of the goods that were delivered last,
b) the goods consist of multiple parts or pieces, at the moment the last part or the last piece is received,
c) the goods are delivered repeatedly over a certain period, at the time of acceptance of the first goods.
12.5. The consumer may withdraw from a distance contract or a contract concluded outside the merchant’s business premises, the subject of which is the delivery of goods, even before the withdrawal period begins.
12.6. The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the merchant’s business premises in writing or in the form of a record on another durable medium; if the contract was concluded orally, any unambiguous statement by the consumer expressing the consumer’s intention to withdraw from the contract (hereinafter referred to as the “notice of withdrawal”) is sufficient to exercise the consumer’s right to withdraw from the contract. The consumer may use the model withdrawal form.
12.7. The deadline for withdrawing from the contract under paragraphs 12.1 through 12.3 is deemed to have been met if the consumer sends the notice of withdrawal to the merchant no later than the last day of the deadline.
12.8. The consumer may withdraw from the contract only with respect to a specific product or products if the merchant, under a distance contract or a contract concluded outside the merchant’s business premises, has delivered or provided multiple products.
12.9. The burden of proof regarding the exercise of the right to withdraw from the contract rests with the consumer.
12.10.The consumer may also exercise the right to withdraw from the contract online at the seller’s online store website. If the consumer uses this option, the merchant shall immediately provide the consumer with confirmation of receipt of the notice of withdrawal, including its content, date, and time of submission, via email on a durable medium.
XIII. Consumer Rights and Obligations Following Withdrawal from a Distance Contract and a Contract Concluded Off-Premises
13.1. The consumer is required, within 14 days from the date of withdrawal from a distance contract or a contract concluded outside the merchant’s business premises pursuant to Section 12.1, to return the goods or hand them over to the merchant or to a person designated by the merchant to receive the goods; this does not apply if the merchant offers to pick up the goods in person or through a person designated by the merchant. The deadline specified in the first sentence is deemed to have been met if the consumer sends the goods to the merchant no later than the last day of the deadline.
13.2. Upon withdrawal from a distance contract or a contract concluded outside the merchant’s business premises pursuant to Section 12.1, the consumer shall bear only the costs of returning the goods to the merchant or to a person designated by the merchant to receive the goods; this does not apply w , if the merchant has agreed to bear the costs themselves, or if the merchant has failed to fulfill their duty to inform, i.e., if the merchant has not provided the consumer with specific information regarding the consumer’s right to withdraw from the contract in the case of a distance contract or a contract concluded outside the merchant’s business premises
13.3. The consumer is liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to ascertain their characteristics and functionality; this does not apply if the merchant has failed to fulfill the information obligation under Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
13.4. The consumer is obligated to pay the merchant the price for the performance actually provided by the date of delivery of the notice of withdrawal from the contract if the consumer, pursuant to Section 19(1) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, withdraws from a distance contract or a contract concluded outside the merchant’s business premises, the subject matter of which is the provision of a service, the supply of water that is not for sale in a limited volume or in a specified quantity, or the supply of heat, and who, prior to the commencement of performance, gave express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended. The price for the performance actually provided shall be calculated proportionally based on the total price agreed upon in the contract. The price for the performance actually provided shall be calculated based on the market price of the performance provided if the total price agreed upon in the contract is inflated.
13.5. The consumer’s exercise of the right to withdraw from a distance contract or a contract concluded outside the merchant’s business premises pursuant to Section 11.1 does not give rise to any further obligations or costs other than those specified in Sections 13.1, 13.3. through 13.5. and the obligation to pay additional costs under Section 14.3.
XIV. Rights and Obligations of the Merchant Following the Consumer’s Withdrawal from a Distance Contract and a Contract Concluded Outside the Merchant’s Business Premises
14.1. The merchant is required, within 14 days of receiving notice of withdrawal from the contract, to refund to the consumer all payments received from the consumer based on or in connection with a distance contract, a contract concluded outside the merchant’s business premises, or a supplementary contract, including costs for transportation, delivery, postage, and other costs and fees.
14.2. The merchant is obligated to refund to the consumer all payments pursuant to paragraph 14.1 to the extent corresponding to the withdrawal from the contract, unless the consumer has withdrawn from the entire distance contract or the entire contract concluded outside the merchant’s business premises. The merchant may not charge the consumer any additional costs for transportation, delivery, postage, or other costs and fees.
14.3. The merchant is not obligated to reimburse the consumer for additional costs if the consumer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the merchant. Additional costs are defined as the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the merchant.
14.4. In the event of withdrawal from a distance contract or a contract concluded outside the merchant’s business premises, the subject of which is the delivery of goods, the merchant is not obligated to refund payments to the consumer pursuant to Section 14.1 before the goods are delivered to the merchant or until the consumer provides proof that the goods have been returned to the merchant, unless the merchant proposes to pick up the goods in person or through a person designated by the merchant.
14.5. The merchant is obligated to refund the consumer the payments specified in Section 14.1 using the same method the consumer used to make the payments; this does not affect the merchant’s right to agree with the consumer on a different method of payment, provided that the consumer is not charged any fees in connection with the refund.
14.6. The merchant is required to arrange for the pickup of the goods at its own expense within the timeframe specified in paragraph 14.1, if, under a contract concluded outside the merchant’s business premises, the goods were delivered to the consumer’s home at the time the contract was concluded and, given the nature of the goods, it is not possible to return the goods to the merchant by mail.
14.7.Unilateral set-off of the merchant’s and the consumer’s claims arising from withdrawal from the contract pursuant to Section 11.1 is prohibited.
14.8. The merchant may not require the consumer to pay for
a) the provision of a service, the supply of water that is not sold in a limited volume or in a specified quantity, or the supply of heat during the period for withdrawal from the contract pursuant to Sections 12.1 through 12.3, regardless of the extent of the performance provided, if:
the merchant failed to provide the consumer with the information required under Section 15(1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, or
the consumer has not given the merchant express consent to begin providing a service or supplying water or heat pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended,
b) the full or partial delivery of digital content that the merchant supplies other than on a tangible medium, if:
the consumer has not given the merchant express consent to begin the supply of digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended,
the consumer has not declared that they were duly informed that by giving their consent under the first point, they lose the right to withdraw from the contract, or
he merchant failed to provide the consumer with a confirmation pursuant to Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
XV. Supervisory Authority
15.1. The competent authority responsible for supervising compliance with consumer protection laws is:
The Inspectorate of the Slovak Trade Inspection
with its headquarters in Banská Bystrica for the Banská Bystrica Region
Dolná 46, 974 00 Banská Bystrica 1
Supervision Department
Tel. No. 048/412 49 69, 048/415 18 71, 048/415 18 73
Fax: 048/412 46 93
Email: bb@soi.sk
Email for submitting complaints: podnety@soi.sk
XVI. Alternative Dispute Resolution
16.1. If the consumer is not satisfied with the manner in which the Seller has handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller rejects the consumer’s request under the preceding sentence or fails to respond to such a request within 30 days of the date it was sent by the consumer, the consumer has the right to file a motion to initiate alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended. The competent authority for alternative dispute resolution regarding consumer disputes with the Seller is the Slovak Trade Inspection (contact information can be found at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. Alternative dispute resolution may only be used by a Buyer who acts as a consumer when entering into and performing the contract. Alternative dispute resolution applies only to disputes between a consumer and the Seller arising from or related to a consumer contract. The alternative dispute resolution entity may reject a claim if the quantifiable value of the dispute does not exceed 20 euros. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution, up to a maximum of 5 EUR including VAT
All further information regarding alternative dispute resolution between the Seller and the Buyer — between the Seller and the Buyer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract—is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended.
XVII. Supplementary Provisions
17.1. The Seller shall not enter into a sales contract or carry out the sale, brokerage, or delivery of products to persons (Buyers) who, at the time of concluding the purchase agreement, have not reached the age of 18, specifically in the case of products whose sale to persons under the age of 18 is prohibited under the legislation of the Slovak Republic. In light of the foregoing, the Seller shall verify that the Buyer has reached the age of 18 by checking the Buyer’s age using a valid form of identification (ID card or passport) at the time the sales contract is concluded and subsequently when the order is handed over to the Buyer. The Seller shall carry out the above through an authorized representative who is to deliver the order to the Buyer. If the Buyer is under 18 years of age, or if the Buyer fails to prove or refuses to prove their age, the Seller will not hand over the order to the Buyer, and the purchase agreement will be terminated or will not come into effect.
17.2. The Seller shall not enter into a sales contract nor shall it sell, broker, or deliver products whose distance selling is prohibited under the laws of the Slovak Republic.
17.3. If the merchant delivers products to a country that is a member state of the European Union and whose consumer protection laws provide consumers with greater protection, the laws of that country shall apply to the specific case.
XVIII. Information on Adopted Codes of Conduct
18.1. The merchant informs consumers that there are no specific applicable codes of conduct to which the Seller has committed to comply, where a code of conduct is understood to mean an agreement, or a set of rules that define the conduct of the Seller, who has committed to complying with this code of conduct in relation to one or more specific commercial practices or business sectors, provided that these are not established by law, or by other legal regulations or measures of a public authority to which the Seller has committed to comply, and regarding the manner in which a consumer may become familiar with them or obtain their text.
XIX. Consumer Product Reviews
19.1. The Merchant does not restrict product reviews to only those who have purchased the product from the Merchant.
XX. Final Provisions
20.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to provide written notice of any amendment to the General Terms and Conditions is fulfilled by posting such amendment on the Seller’s website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions in force and effective at the time the Purchase Agreement was concluded, until such time as the Agreement terminates.
20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Website. Documents—the Complaints Procedure and the Privacy Policy of this Website—are published on the Seller’s Website domain.
20.3. These General Terms and Conditions shall become valid and effective upon their publication on the Seller’s website on September 10, 2026
This online store is certified by https://www.pravoeshopov.sk